Member Services & Solutions Specialist

Rogue-Credit-Union; Medford (OR); On-site; USD 68,541,000 - 85,676,000; Full time

Job summary

Rogue Credit Union in Medford, OR is seeking an MSC Service Representative I to assist members by phone and email, handle account tasks, and provide solutions with a high level of service. You will cross-sell products and maintain records with confidentiality, contributing to a positive member experience.

The role requires strong communication, organization, and teamwork to support branch operations in a dynamic environment. Some weekend scheduling may be required.

Qualifications

• Three to five years of similar or related experience.
• A high school education or GED.
• Excellent communication skills - verbal, written and listening; needs-based sales ability.

Responsibilities

• Assists members via phone and email with membership and account needs.
• Promotes member participation by cross-selling Rogue Credit Union products.
• Responds to member requests with timely follow-through.
• Maintains member records with confidentiality.
• Assists with branch opening/closing duties.
• Other duties as needed.

Skills

Experience

Interpersonal skills

Communication

Time management

Attention to detail

Education

High school diploma or GED

Tools

10-key calculator

Computer skills

Job description

Rogue Credit Union in Medford, OR is seeking an MSC Service Representative I to assist members by phone and email, handle account tasks, and provide solutions with a high level of service. You will cross-sell products and maintain records with confidentiality, contributing to a positive member experience.

The role requires strong communication, organization, and teamwork to support branch operations in a dynamic environment. Some weekend scheduling may be required.