Member Services Associate – Financial Solutions

Rogue Credit Union; Medford (OR); On-site; USD 33,000 - 41,000; Full time

Job summary

Rogue Credit Union is seeking a MSC Service Representative I in Medford, OR. You will handle member transactions, open/close accounts, and provide education and solutions to meet needs, delivering exceptional service. The role includes branch support and occasional overtime.

Qualifications include 3–5 years of related experience and a high school diploma or GED, with strong communication and time-management skills. This is a non-exempt, on-site position with a focus on member loyalty.

Qualifications

• Three to five years of related experience is preferred.
• Solid communication skills and ability to handle member interactions.
• Must be able to upsell products and services when appropriate.

Responsibilities

• Assist members via phone and email with account needs and transactions.
• Open/close memberships, certificates, and consumer loans as needed.
• Review financial situations and offer appropriate education and solutions.
• Maintain records with high confidentiality and support branch duties.
• Collaborate with team to ensure smooth member experiences.

Skills

Excellent communication

Needs-based sales

Organizational skills

Time management

Attention to detail

Education

High school diploma or GED

Job description

Rogue Credit Union is seeking a MSC Service Representative I in Medford, OR. You will handle member transactions, open/close accounts, and provide education and solutions to meet needs, delivering exceptional service. The role includes branch support and occasional overtime.

Qualifications include 3–5 years of related experience and a high school diploma or GED, with strong communication and time-management skills. This is a non-exempt, on-site position with a focus on member loyalty.