Member Services & Reservations Specialist

Tahoe Donner Association; Truckee (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee discounts

Job summary

Tahoe Donner Association is seeking a personable Member Services Representative to join our Northwoods Clubhouse team in Truckee, CA. You will handle inquiries by phone, email, chat, and in person, assist with reservations and the online store, and support daily cash handling and record-keeping.

Ideal candidates have at least one year of customer service experience, strong English communication, and comfort with Microsoft Office.

Qualifications

• One year of customer service experience preferred.
• Proficiency in business English and office procedures.
• Knowledge of Microsoft Office and basic computer skills.

Responsibilities

• Respond to inquiries via phone, email, chat, and in-person visits.
• Assist members with reservations and online store support.
• Process payments, collect fees and cash deposits, and maintain cash receipts.

Skills

Customer service

Microsoft Office

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

Zendesk

RPT

Job description

Tahoe Donner Association is seeking a personable Member Services Representative to join our Northwoods Clubhouse team in Truckee, CA. You will handle inquiries by phone, email, chat, and in person, assist with reservations and the online store, and support daily cash handling and record-keeping.

Ideal candidates have at least one year of customer service experience, strong English communication, and comfort with Microsoft Office.