Member Services Representative (Weekends) (2pm-10pm)

Planet Fitness - CCMO; Sterling (VA); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Planet Fitness in Sterling, VA is seeking a Member Services Representative to deliver a superior member experience. You will greet members, answer phones, check in members, sign up new members, and give tours.

You will also update member accounts, handle questions with professionalism, and escalate issues to the Assistant Manager or Manager as needed while helping maintain a clean club environment. This role requires a friendly attitude, reliability, good basic computer skills, and a passion for

Formación

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Strong customer service and interpersonal skills.
• Ability to listen, empathize and solve problems.
• High school diploma or GED.
• Must be 18 years or older.

Responsabilidades

• Greet members, prospective members and guests and provide exceptional customer service.
• Handle front desk activities: answer phones, assist callers, check members in, sign up new members, and give tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally and escalate to Assistant Manager or Manager as needed.
• Maintain cleanliness and neatness of the club.

Conocimientos

Customer service

Computer basics

Communication

Empathy

Problem solving

Active listening

Educación

High School diploma/GED

Descripción del empleo

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.