Member Services Representative - Weekend Opener

Planet Fitness; Pennsylvania; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative to enhance member experiences through exceptional customer service. Responsibilities include greeting members, managing front desk activities, and maintaining club cleanliness. Ideal candidates will have a passion for fitness, strong customer service skills, and a high school diploma.

Benefits

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Vision insurance

Qualifications

• Customer service background preferred.
• Must be 18 years or older.
• Punctuality and reliability are essential.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones and checking members in.
• Assist with new member sign-up and take tours.

Skills

Customer service skills

Listening skills

Problem-solving abilities

Positive attitude

Education

High School diploma or GED

Tools

Basic computer skills

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Vision insurance

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Assist with new member sign-up.
• Take prospective members on tours.
• Facilitate updates to members' accounts as needed.
• Respond to member questions and concerns promptly and professionally, escalating to management when necessary.
• Assist in maintaining the cleanliness and organization of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer skills.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
• Strong listening skills, with empathy and problem-solving abilities.
• Diplomatic behavior and appropriate language use in all interactions.
• High School diploma or GED required.
• Must be 18 years or older.

Physical Demands

• Standing and walking continuously during shifts.
• Talking in person and on the phone regularly.
• Occasionally lifting up to 50 lbs.
• Occasional exposure to toxic chemicals.

Compensation: $14.00 per hour

Join the Club

At Planet Fitness, we aim to enhance people's lives with high-quality, affordable fitness experiences. We are a rapidly growing franchise with over 2,000 locations worldwide, seeking motivated, inspiring, and fun-loving team members. Our mission is to create a Judgement Free Zone where members feel inspired and motivated. If you want to make a difference and be part of a dynamic team, apply now!