Member Services Rep Part Time Weekend Evening

First National Bankers Bank; Cranberry Township (Butler County); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a motivated Member Services Representative to enhance customer experiences. This part-time role involves providing exceptional service to members and guests, ensuring a welcoming atmosphere. You'll engage with customers, manage inquiries, and maintain a clean environment. The ideal candidate will possess strong customer service skills and a positive attitude. Enjoy additional perks like medical benefits and a free membership while contributing to a healthier community. If you're passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Free Black Card Membership

Retirement Plans

Flexible Spending Accounts

Life Insurance

Qualifications

• Exceptional customer service skills; ability to interact positively with members.
• Prior customer service experience preferred.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Maintain cleanliness of the front desk area and lobby.

Skills

Customer Service

Bilingual (English/Spanish)

Punctuality

Reliability

CPR/AED Certification

Education

High School Diploma/GED

Tools

Point-of-Sale (POS) System

Job description

Join to apply for the Member Services Rep Part Time Weekend Evening role at First National Bankers Bank.

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience. BILINGUAL English/Spanish are encouraged to apply!

Some of your responsibilities will include:

1. Customer Service/Front Desk Activities:
   • Greet members and guests, providing exceptional customer service and making everyone feel comfortable and welcome.
   • Answer phones in a friendly manner and assist callers with a variety of questions.
   • Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
   • Respond to member questions and concerns in a timely and professional manner.
   • Conduct beverage or merchandise purchases on the point-of-sale system.
   • Utilize POS system to assist with new membership cards, change of address, and billing or payment questions.
2. Club Cleanliness and Maintenance:
   • Keep the front desk area and lobby clean and orderly.
   • Perform regular facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
   • Clean all exercise equipment and tanning beds regularly.
   • Maintain restroom and wet area cleanliness and stock supplies.
3. Qualifications & Requirements:
   • Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will depend on the background check outcome.
   • Exceptional customer service skills; ability to interact positively and professionally with members and co-workers, exceeding expectations.
   • Prior customer service experience preferred.
   • Must be 18 years of age or older.
   • High School diploma/GED required.
   • Upbeat, positive, and professional attitude.
   • Punctuality and reliability are essential.
   • Obtain and maintain CPR/AED Certification within required timeframes and maintain physical ability to perform CPR/AED in emergencies.
4. Physical Demands/Requirements:
   • Ability to walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
   • Occasionally lift, carry, push, and/or pull weights up to 50 lbs.
   • Ability to talk continually in person or on the phone during shift.
   • Maintain ability to administer CPR if needed.
   • Normal vision and hearing with or without correction.

Why join Planet Fitness?

• Contribute to changing people’s lives daily by helping create a healthier planet.
• Work with talented, dynamic professionals.

Additional benefits include:

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• Retirement Plans (401K and Roth)
• Flexible Spending Accounts
• Insurance options including STD, LTD, and Life Insurance

Note: We participate in E-Verify for all Utah locations. Employees at franchise locations are employed by the franchisee, not PFHQ, and employment terms are managed by the franchisee, ensuring compliance with local laws.