Member Services Representative Part Time WEEKDAY EVENINGS

Planet Fitness; Mantua Township (NJ); Vor Ort; USD 18.000 - 25.000; Teilzeit

Zusammenfassung

Planet Fitness is seeking a Member Services Representative in Mantua Township, NJ. You will deliver a positive member experience by providing superior customer service to members, prospective members and guests at the front desk.

Responsibilities include greeting guests, answering phones, processing sign-ups, tours for prospective members, updating accounts, and escalating issues to management as needed while maintaining a clean club environment.

Qualifikationen

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma or GED required.
• Must be 18 years of age or older.

Aufgaben

• Greet members, prospective members and guests with excellent service.
• Answer phones, assist callers and handle inquiries.
• Check members into the system and assist with sign-ups.
• Give tours to prospective members and respond to questions.
• Update member accounts and address questions promptly.
• Help maintain club cleanliness and organization.

Kenntnisse

Customer service

Computer skills

Fitness passion

Positive attitude

Punctuality

Communication

Ausbildung

High School diploma/GED

Jobbeschreibung

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.