Member Services Representative – Temporary

The Woodruff Arts Center; Atlanta (GA); On-site; USD 17,000 - 24,000; Full time

Job summary

The High Museum of Art in Atlanta seeks a temporary Member Services Representative for the Membership Call Center. The role supports increased staffing during the holiday season, with a 9am–5pm schedule and an hourly rate of $15.

Responsibilities include driving membership sales, answering inquiries, and delivering accurate information about exhibitions and programs. Strong communication and teamwork are essential for a positive guest experience.

Qualifications

• 2+ years of customer service and/or sales experience.
• Bilingual proficiency in Spanish preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Promote membership sales through inbound and outbound calls.
• Respond to member inquiries and issues with accurate information.
• Maintain proficiency in Tessitura software.
• Coordinate mailings, ticket orders and related admin tasks.
• Provide professional customer service and meet sales goals.

Skills

Customer service

Sales

Bilingual Spanish

Education

College degree preferred

Tools

Tessitura

Job description

Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff.Reports to:Manager, Membership OperationsFLSA:United States of America (Non-Exempt)Employment Status:Temporary/Full timeABOUT THE HIGHThe High brings art, ideas, and people together to amplify the importance of artistic expression, envision a better future, and positively change Atlanta.Our work is rooted in five guiding ambitions: Growth, Inclusivity, Collaboration, Connectivity, and Optimism. These values shape our programs, partnerships and the way we work together. Candidates who are energized by these aspirations will find a meaningful and supportive home at the High.ABOUT THE ROLEThis temporary position will support increased staffing needs during the holiday season.The Member Services Representative, Membership, will assist in the High Museum of Art’s Call Center in customer service and membership efforts.WORK SCHEDULE: Monday – Friday, 9am – 5pmHOURLY RATE: $15WHAT YOU WILL DO:Membership Sales & Customer Interaction (40%)Promote membership sales through inbound and outbound callsMeet monthly sales goals established by DirectorAnswer member and non-member calls; assist with inquiries and issuesCommunicate accurate and timely information to members and the public about exhibitions, special events, programs, lectures, films, etcRespond to questions regarding current membership promotionsCommunication & Product Knowledge (40%)Learn and maintain proficiency in TessituraProvide feedback to supervisors on promotions, member concerns, and program effectivenessStay informed on internal materials (manuals, HIGHLife/HMA Magazine, etc.) as well as daily instructions from supervisorsDemonstrate professional courtesy to colleagues and consistently practice proper phone etiquetteAdministrative (20%)Maintain appearance and organization of the Member Services Support Line area; ensure brochures and information are current and well stockedAssist supervisor with mailings, ticket orders, and related administrative tasksCoordinate with supervisor to arrange coverage when requesting time offContribute to a team-oriented customer service environmentWHAT WILL WE EXPECT OF YOU:Recognize customer needs and concerns and respond promptly and professionallyAdapt quickly to changing priorities and daily operational needsPerform effectively under pressure while maintaining a high level of customer serviceEngage customers and foster enthusiasm for membership programs and museum offeringsWork collaboratively and contribute positively to a team-oriented environmentEducation and Experience2+ years of customer service and/or sales experienceCollege degree preferred but not requiredBilingual proficiency in Spanish preferredLanguage SkillsExcellent verbal and written communication skillsAbility to interpret and follow a variety of instructions provided in written and verbal formatsMathematical SkillsUtilize basic math skills to accurately process membership sales, calculate discounts, verify payments, and maintain accurate transaction records.PHYSICAL REQUIREMENTS:Prolonged periods of sitting at a desk and working on a computerSome standing, walking, bending, frequent use of hands, stooping and light lifting (up to 10 pounds)The noise level in the work environment is usually moderate