Member Services Representative Substitute

Exos Partners, LLC; Santa Clara, Northern (CA, KY); Hybrid; USD 21,000 - 34,000; Part time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Job summary

Exos Partners, LLC in Santa Clara, CA is seeking a Substitute Member Services Representative to deliver exceptional experiences to members and guests. You will engage with customers, promote club services, and contribute to growth and retention of our membership base.

Responsibilities include addressing inquiries, conducting site tours, promoting services to potential members, and supporting retention efforts while maintaining a welcoming atmosphere.

Qualifications

• At least one year in a customer service role.
• Excellent verbal and written communication skills.
• Willing to work evenings, weekends and holidays as needed.

Responsibilities

• Address and resolve customer inquiries, ensuring member satisfaction.
• Conduct personalized site tours for potential members, showcasing club features and benefits.
• Create awareness of the Center through community outreach and engagement activities.
• Promote club services to new and prospective members to grow profit centers.
• Support membership retention efforts by fostering strong member engagement and relationships.
• Deliver outstanding customer service and maintain a welcoming atmosphere.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Professional demeanor

Job description

## Member Services Representative SubstituteApply: Santa Clara, CA: Part time: Posted Yesterday: 26-1741**Job Summary:**We are seeking an enthusiastic and customer-focused Substitute Member Services Representative to deliver exceptional experiences to our members and guests. In this role, you will engage with customers, promote club services, and contribute to the growth and retention of our membership base.**Responsibilities:*** Address and resolve customer inquiries, ensuring member satisfaction.* Conduct personalized site tours for potential members, showcasing club features and benefits.* Create awareness of the Center through community outreach and engagement activities.* Promote club services to new and prospective members to grow profit centers.* Support membership retention efforts by fostering strong member engagement and relationships.* Deliver outstanding customer service and maintain a welcoming atmosphere.* Perform additional tasks as assigned to support the team and overall operations.**Qualifications:*** At least one year in a customer service role.* Enthusiastic, energetic, friendly, and personable.* Strong ability to multitask, self-direct, and achieve goals.* Excellent verbal and written communication skills, with a polished phone manner.* Capable of connecting with, inspiring, and motivating others.* Maintains a professional appearance and demeanor.* Willing to work evenings, weekends, and holidays as needed. Per pay transparency requirements, the compensation for this position ranges from $15 - $25/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).