Member Services Representative Substitute

20 - EXOS Works, LLC; Santa Clara (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Job summary

EXOS seeks a Substitute Member Services Representative to deliver exceptional experiences to members and guests. You will engage with customers, promote club services, and contribute to growth and retention of our membership base.

You will address inquiries, conduct tours, and support outreach while maintaining a welcoming environment and high service standards. Evening, weekend, and holiday availability is often required; full-time hours may apply.

Qualifications

• Minimum 1 year in a customer service role.
• Demonstrates enthusiasm, energy and friendliness.
• Strong multitasking and self-direction to meet goals.
• Excellent verbal and written communication; polished phone manner.
• Able to connect with, inspire and motivate others.

Responsibilities

• Address and resolve member inquiries to ensure satisfaction.
• Provide personalized site tours for potential members highlighting club features.
• Create awareness of the center through community outreach and engagement.
• Promote club services to grow membership and profit centers.
• Support retention by fostering strong member relationships and engagement.
• Deliver outstanding service and maintain a welcoming atmosphere.
• Perform additional tasks as needed to support team and operations.

Skills

Customer service

Multitasking

Communication skills

Phone etiquette

Professional appearance

Job description

Job Summary

We are seeking an enthusiastic and customer-focused Substitute Member Services Representative to deliver exceptional experiences to our members and guests. In this role, you will engage with customers, promote club services, and contribute to the growth and retention of our membership base.

Responsibilities

• Address and resolve customer inquiries, ensuring member satisfaction.
• Conduct personalized site tours for potential members, showcasing club features and benefits.
• Create awareness of the Center through community outreach and engagement activities.
• Promote club services to new and prospective members to grow profit centers.
• Support membership retention efforts by fostering strong member engagement and relationships.
• Deliver outstanding customer service and maintain a welcoming atmosphere.
• Perform additional tasks as assigned to support the team and overall operations.

Qualifications

• At least one year in a customer service role.
• Enthusiastic, energetic, friendly, and personable.
• Strong ability to multitask, self-direct, and achieve goals.
• Excellent verbal and written communication skills, with a polished phone manner.
• Capable of connecting with, inspiring, and motivating others.
• Maintains a professional appearance and demeanor.
• Willing to work evenings, weekends, and holidays as needed.

Compensation

Per pay transparency requirements, the compensation for this position ranges from $15 - $25/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs.

Benefits

Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

Who We Are

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond. Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development. We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

EEO

We are an equal opportunity employer EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. Learn more here: EEO is the Law EEO is the Law Supplement