Member Services Representative Part Time

PLACE; Owensboro (KY); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Member Services Representative to join their team. This part-time role focuses on delivering exceptional customer service, ensuring a positive experience for members and guests alike. Responsibilities include greeting members, managing front desk activities, and addressing member inquiries. Ideal candidates will possess strong communication skills, a passion for fitness, and a reliable, upbeat attitude. Join a vibrant environment where your contributions help foster a welcoming community for fitness enthusiasts.

Qualifications

• Customer service background preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities and member account updates.

Skills

Customer Service

Communication Skills

Problem-Solving

Basic Computer Skills

Education

High School Diploma or GED

Job description

Member Services Representative Part Time

Join to apply for the Member Services Representative Part Time role at PLACE.

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including:

• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign-up new members.
• Take prospective members on tours.

Facilitate updates to members' accounts.

Respond to member questions and concerns promptly and professionally, escalating to management as needed.

Maintain the cleanliness and neatness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer skills.
• A passion for fitness and health.
• Upbeat, positive attitude.
• Punctuality and reliability.
• Excellent customer service and communication skills.
• Ability to listen empathetically and problem-solve.
• Diplomatic behavior and language.
• High School diploma or GED required.
• Must be 16 years or older.

Physical Demands

• Standing and walking during shifts.
• Talking with members and staff in person and on the phone.
• Occasionally lifting up to 75 lbs.
• Handling exposure to chemicals with provided safety equipment.

Note: Employees are employed by the franchisee, not PFHQ, which does not control employment terms for franchise locations.