Member Services Representative Part Time

Planet Fitness - NJ/MA One World Fitness; Hammonton (NJ); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Training & development

Flexible schedule

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Weekend Opener to deliver a welcoming member experience at the front desk. You will greet members, assist guests, and provide friendly service Saturday and Sunday mornings. This role handles check-ins, new member sign-ups, tours, and basic account updates.

You’ll answer questions, resolve concerns, and help maintain a clean, inviting club environment. A passion for fitness and an upbeat attitude are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including: answer phones, check members into the system, new member sign-up, and tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns in a timely and professional manner and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Empathy

Active listening

Job description

Benefits:

• Free uniforms
• Training & development
• Flexible schedule

Job Summary Weekend Opener Saturday-Sunday 7am-12pm

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.