Member Services Representative Part Time M- F 5am-10am

Planet Fitness - NJ/MA One World Fitness; Moorestown Township (NJ); On-site; USD 19,000 - 23,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a dedicated Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. You will greet members and guests, handle front desk duties, check members in, sign up new members, and conduct tours for prospective members.

The ideal candidate has a customer service background, basic computer skills, a passion for fitness, a positive attitude and reliable,

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Strong communication and interpersonal skills.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, sign-ups and member check-ins.
• Take prospective members on tours and assist in new member sign-ups.
• Facilitate needed updates to member accounts and respond to questions or concerns.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Computer proficiency

Fitness passion

Positive attitude

Punctuality

Interpersonal skills

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.