Member Services Representative - Parkview Family YMCA

YMC; Fort Wayne (IN); On-site; USD 15,000 - 18,000; Part time

Benefits offered by this job

Free individual membership

50% off family membership

50% discounted programs

Job summary

Parkview Family YMCA is hiring a Part-time Membership Services Representative in Fort Wayne. The role focuses on welcoming members, maintaining accurate records, and delivering excellent service at the Parkview YMCA location. You will work with a friendly team to ensure member satisfaction and support branch operations.

The position offers flexible scheduling, opportunities for training, and access to YMCA membership perks for you and your household.

Qualifications

• At least 16 years old; if 18 or older, a high school diploma or GED is required.
• Must have a valid driver’s license and strong customer service skills.
• Proficient in clerical tasks and basic computer skills.

Responsibilities

• Connect with members and build authentic relationships.
• Maintain member satisfaction and respond to member needs in a professional manner and assist in emergencies as needed.
• Keep membership records accurate, up-to-date, secure, and confidential.

Skills

Customer service

Communication skills

Detail oriented

Clerical tasks

Education

HS diploma or GED

Tools

Computer skills

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Services Representative - Parkview Family YMCA

Part Time Service Parkview YMCA, Fort Wayne, IN, US

4 days ago Requisition ID: 4907

Join Our YMCA Membership Team and Help Build Stronger Communities!

The YMCA is looking for enthusiastic, customer-focused individuals to join our Membership Team! As a part of this dynamic team, you’ll be at the heart of creating welcoming, inclusive environments for individuals and families to connect, grow, and thrive.

Why you’ll love the YMCA

As a part-time staff member, you will receive a free individual membership or 50% off family membership and 50% discounted programs for you and your household.

Other perks our Y employees enjoy:

• Personal Development: You’ll have many opportunities for free training and certifications, as well as opportunities to advance and potentially find a long-term career.
• Childcare: While working, up to four hours of Childwatch is offered at membership branches during regular child watch hours. Also, enjoy 50% discount before and after school care and summer day camp options.
• Fulfillment: Experience a flexible schedule while working for a company that cares about you personally and is actively involved in our community!

Responsibilities

The Parkview Family YMCA is seeking an enthusiastic and attentive part-time Membership Services Representative to join our team by becoming an ambassador of the YMCA who delivers a high standard of service that is efficient, effective, and member-focused at all times to our diverse community.

• Connect: Build effective, authentic relationships with members.
• Serve: Maintain m ember satisfaction and communication needs in a personal yet professional manner and respond to emergency situations in the branch as needed.
• Lead: K eep membership records accurate, up-to-date, secure, and confidential while working towards consistent growth in new memberships and member retention levels.

Requirements

Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne, as well as

• At least 16 years old.
• If 18 or older, the individual must have at least a high school diploma, GED, or the equivalent.
• Must have a valid driver’s license.
• Demonstrates effective communication and customer service skills.
• Dependable, reliable, self-motivated, and able to handle stress well.
• Attentive to detail, organized, and proficient in other clerical and computer skills.
• Experience in customer service and administrative/clerical work is preferred.
• Ability to relate to, welcome, and communicate with diverse groups of people regardless of age, race, economic status, religion, or cultural differences.

Salary: Part‑time $11.85-$12.35 hourly

Hours Available:

• Monday 8:00am-12:00pm
• Wednesday 5:00pm-9:30pm
• Friday 4:00pm-8:00pm
• Rotating Saturday

Location: Parkview Family YMCA, 10001 Dawsons Creek Blvd. Fort Wayne, IN 46825