Member Services Representative - Jorgensen Family YMCA

YMC; Fort Wayne (IN); On-site; USD 16,000 - 17,000; Part time

Benefits offered by this job

Free membership or 50% off family

50% discounted programs

Childwatch up to four hours

Personal development and training

Flexible schedule

Job summary

Jorgensen Family YMCA in Fort Wayne, IN is seeking a part-time Member Services Representative to welcome and assist members, manage inquiries, and uphold a high standard of service. The role supports a welcoming community atmosphere and member engagement.

Responsibilities include building relationships, addressing member needs, and delivering friendly service at the front desk and over the phone, with evening and weekend shifts as needed.

Qualifications

• Requires commitment to YMCA mission and values.
• Requires effective communication and customer service skills.
• Ability to relate to diverse groups of people regardless of age, race, or background.

Responsibilities

• Connect: Build authentic relationships with members.
• Serve: Maintain member satisfaction and communications.
• Deliver: Provide friendly service on the phone and in-person at the facility.

Skills

Customer service

Communication

Relating to diverse groups

Team player

Education

High school diploma or GED

Tools

Clerical skills

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Services Representative - Jorgensen Family YMCA

Part Time Service Jorgensen YMCA, Fort Wayne, IN, US

Join Our YMCA Membership Team and Help Build Stronger Communities!

The YMCA is looking for enthusiastic, customer-focused individuals to join our Membership Team! As a part of this dynamic team, you’ll be at the heart of creating welcoming, inclusive environments for individuals and families to connect, grow, and thrive.

Why you’ll love the YMCA

As a part-time staff member, you will receive a free individual membership or 50% off family membership and 50% discounted programs for you and your household.

Other perks our Y employees enjoy:

• Personal Development: You’ll have many opportunities for free training and certifications, as well as opportunities to advance and potential find a long-term career.
• Childcare: While working, up to four hours of Childwatch is offered at membership branches during regular child watch hours. Also, enjoy 50% discount before and after school care and summer day camp options.
• Fulfillment: Experience a flexible schedule while working for a company that cares about you personally and is actively involved in our community!

Responsibilities

The Jorgensen Family YMCA is seeking an enthusiastic and attentive part‑time Membership Services Representative to join our team by becoming an ambassador of the YMCA who delivers a high standard of service that is efficient, effective, and member‑focused at all times to our diverse community.

• Connect: Build effective, authentic relationships with members.
• Serve: Maintain member satisfaction and communication needs personally yet professionally .
• Deliver: Provide friendly service to members on the phone and in the facility.

Requirements

Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne, as well as

• At least 16 years old.
• If 18 or older, the individual must have at least a high school diploma, GED, or the equivalent.
• Reliable transportation to and from work.
• Demonstrates effective communication and customer service skills.
• Dependable, reliable, self‑motivated, and able to handle stress well.
• Attentive to details, organized, and proficient at other clerical and computer skills.
• Ability to relate to, welcome, and communicate with diverse groups of people regardless of age, race, economic status, religion, or cultural differences.

Salary: Part‑time $11.85-$12.35 hourly

• Mornings & Saturdays 6:45am-12:00pm

Location: Jorgensen Family YMCA, 10313 Aboite Center Road, Fort Wayne, IN 46804