Member Services Representative

Planet Fitness; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading fitness franchise as a Member Services Representative, where you'll create a positive experience for members and guests. Responsibilities include exceptional customer service, managing front desk activities, and maintaining a clean environment. Enjoy benefits like a free gym membership and career growth opportunities in a supportive, non-intimidating atmosphere.

Benefits

Free Black Card gym membership

Flexible shifts

Career growth opportunities

Discounts on merchandise

Medical benefits

Qualifications

• Customer service background preferred.
• Must be 18 years or older.
• Basic computer skills.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins and sign-ups.
• Maintain cleanliness of the club and perform safety inspections.

Skills

Customer service

Communication

Reliability

Positive attitude

Education

High School diploma/GED

Job description

Join to apply for the Member Services Representative role at Planet Fitness.

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Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
• Handle all front desk activities including:
  • Answer phones and assist callers.
  • Check members into the system.
  • Sign up new members.
  • Take prospective members on tours.
  • Update member accounts as needed.
• Assist in maintaining the cleanliness of the club, including sanitizing equipment and amenities, and ensuring restrooms are clean and stocked.
• Perform safety and cleanliness inspections and address issues promptly.

Qualifications/Requirements

• Customer service background preferred.
• Must be 18 years or older.
• Basic computer skills.
• Passion for fitness and health.
• Upbeat, positive attitude.
• Punctuality and reliability.
• Excellent customer service and communication skills.
• High School diploma/GED preferred.

Physical Demands

• Standing and walking during shifts.
• Talking in person or on the phone.
• Occasionally lifting up to 50 lbs.
• Exposure to chemicals.
• Moving and adjusting positions to perform tasks.

Why Join Planet Fitness?

Philosophy

We provide a diverse, Judgement Free Zone where everyone can feel comfortable and build a lasting, active lifestyle. Our environment is non-intimidating and welcoming, focusing on general fitness rather than bodybuilding.

Mission Statement

We aim to expand the Planet Fitness brand, improve lives through fulfilling careers, and deliver the Judgement Free experience. We believe in passionate work and fearless approach with unlimited potential.

Job Benefits

• Free Black Card gym membership.
• Flexible shifts: day, evening, or overnight.
• Career growth opportunities.
• Discounts on merchandise, movie tickets, theme parks, and more.
• Benefits including medical, 401k, and supplemental insurance.

Employees are employed by the franchisee, not PFHQ, and employment terms are managed locally.