Member Services Rep Part Time - Weekend Morning(7:30a-3:00)

TG3 Enterprises, Inc.; Butler (Butler County); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company as a Member Services Representative, where your passion for customer service can shine! In this part-time role, you'll create a welcoming atmosphere for members and guests, ensuring they receive exceptional service. Your responsibilities will include greeting members, managing inquiries, and maintaining cleanliness in the club. With a focus on a positive member experience, you'll work alongside a dynamic team dedicated to making a difference in people's lives. Enjoy perks like medical benefits, paid time off, and a free membership while contributing to a healthier community. This is an exciting opportunity to grow and thrive in a supportive environment!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Plans

Flexible Spending Accounts

Life Insurance

Qualifications

• Exceptional customer service skills and ability to exceed member expectations.
• Must be 18 years or older and have a high school diploma/GED.

Responsibilities

• Provide exceptional customer service to members and guests.
• Perform facility cleaning and maintenance tasks regularly.
• Assist with new memberships and handle customer inquiries.

Skills

Customer Service Skills

Bilingual (English/Spanish)

Punctuality

Reliability

CPR/AED Certification

Education

High School diploma/GED

Tools

POS System

Job description

Position: Member Services Rep - Part Time - Weekend/Morning

We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Responsibilities:

Customer Service/Front Desk Activities:

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point to sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance:

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications & Requirements:

• Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Prior Customer Service experience preferred.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Upbeat, positive and professional attitude.
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

Physical Demands/Requirements:

• Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
• Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
• Ability to talk continually in person or on the phone during shift.
• Maintain physical ability to administer CPR in the event of medical emergency.
• Ability to see in normal visual range with or without correction.
• Ability to hear in the normal audio range with or without correction.

Why you should join Planet Fitness?

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work alongside an amazing group of talented, dynamic professionals!

Want more reasons?

• Medical, Dental, Vision Insurance.
• PTO – Paid Time Off.
• Free Black Card Membership.
• 401(K) and Roth Retirement Savings Plans.
• Healthcare and Dependent Care Flexible Spending Accounts.
• STD, LTD, Term Life Insurance and other benefits.

Note: We participate in E-Verify for all Utah locations.