Member Services Representative WEEKEND Part Time 11 to 7

Planet Fitness - NJ/MA One World Fitness; Green Tree (NJ); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests. You will greet members, assist with front desk duties, process new sign-ups, take tours for prospective members, update accounts, and respond to questions in a timely, friendly manner.

This role also helps maintain a clean, welcoming environment and requires an upbeat, reliable attitude and strong

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Punctual and reliable.
• Excellent interpersonal skills.

Responsibilities

• Greet members and guests and deliver exceptional service.
• Answer phones and assist callers with questions.
• Check members in and sign up new members.
• Take prospective members on tours.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Punctuality

Positive attitude

Active listening

Education

High School Diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.