Member Services Representative Full Time second shift

Midwest Fitness Partners; Fort Mitchell (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Midwest Fitness Partners in Fort Mitchell, Kentucky is looking for a Member Services Representative to enhance member experiences through exceptional customer service. The role includes greeting members and guests, handling front desk tasks, and addressing member inquiries directly.

Candidates should have a customer service background, CPR certification, and a passion for fitness. Punctuality and a positive attitude are essential, as is the ability to assist with maintaining club cleanliness.

Qualifications

• Customer service background preferred.
• CPR and AED certified.
• A passion for fitness and health.
• Punctuality and reliability is a must.

Responsibilities

• Greet members, prospective members and guests.
• Handle all front desk activities including answering phones.
• Facilitate updates to member accounts.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service background

Exceptional customer service skills

Basic computer proficiency

Ability to empathize

Strong listener

Upbeat and positive attitude

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions
  • Check members into the system
  • New member sign-up
  • Take prospective members on tours
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
• Assist in maintaining the neatness and cleanliness of the club

Qualifications

• Customer service background preferred
• CPR and AED certified
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent required
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Must be able to occasionally lift up to 50 lbs
• Will occasionally encounter toxic chemicals during shift