Member Services Representative Full Time Clearwater

Planet Fitness; Clearwater (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Black Card Membership

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Job summary

Planet Fitness in Clearwater, FL, seeks a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests.

The role includes greeting guests, processing sign-ups, guiding tours, updating member accounts, and maintaining a clean club environment, with opportunities for advancement in a fitness-focused workplace.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively with members and coworkers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions; appropriate language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including: answer phones and assist callers with questions.
• Check members into the system; new member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely, professional manner; escalate as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Punctuality & reliability

Excellent communication

Positive attitude

Education

High School diploma/GED

Job description

Benefits:

• Free Black Card Membership


• Free uniforms


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• Wellness resources


• Dental insurance


• Employee discounts

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.