Member Services Representative Full Time Bearss

Planet Fitness; Tampa (FL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free Black Card Membership

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Job summary

Planet Fitness in Tampa, FL seeks a Member Services Representative to deliver exceptional customer service to members, guests, and prospective members. You will manage front desk tasks including sign-ups, tours, and account updates, while ensuring a welcoming and clean club environment.

Ideal candidates have a customer service background, basic computer skills, and a passion for fitness. A positive attitude and reliability are essential for success in this role.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health is desirable.
• Upbeat and positive attitude is essential.
• Punctuality and reliability are a must.
• Excellent customer service and communication skills.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities: answer phones, check members in, sign-up new members, give tours.
• Update member accounts as needed.
• Respond to member questions and concerns promptly and escalate when needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Listening

Diplomacy

Positive attitude

Punctuality

Education

High School diploma or GED

Job description

Benefits:

• Free Black Card Membership


• Free uniforms


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• Wellness resources


• Dental insurance


• Employee discounts

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occassionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.