Member Services Representative Full Time Carrollwood

Planet Fitness; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

A leading fitness club in Tampa is seeking a Member Services Representative. This role is key in creating a positive member experience by delivering outstanding customer service. The ideal candidate will have a background in customer service, a passion for fitness, and a positive attitude. Join our vibrant team and help us exceed our members' expectations!

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Ability to empathize and problem solve.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including phone assistance.
• Check in members and assist with new member sign-ups.
• Take prospective members on tours of the facility.
• Respond to member questions and concerns professionally.
• Maintain cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Diplomacy and appropriate behavior

Education

High School diploma/GED equivalent

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.