Member Services Representative Part Time Carrollwood

Planet Fitness; Tampa (FL); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

A leading fitness franchise is seeking a Member Services Representative to create a positive member experience through exceptional customer service. Responsibilities include greeting members and guests, handling front desk tasks, answering inquiries, and assisting in maintaining a clean environment. Candidates should have a passion for fitness, strong customer service skills, and a high school diploma. This role involves standing and walking for extended periods and may require lifting up to 50 lbs.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact professionally.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional service.
• Handle front desk activities including check-ins and tours.
• Answer phones and assist callers with questions.
• Facilitate updates to member accounts.
• Respond to member questions and concerns.
• Assist in maintaining the club's cleanliness.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listening skills

Punctuality and reliability

Education

High School diploma/GED equivalent

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.