Member Services Representative

Fitness Ventures, LLC (Crunch Fitness); Urbandale (IA); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Member Services Representative to be the welcoming face of their fitness facilities. This part-time role involves greeting members, handling inquiries, facilitating services, and maintaining a supportive atmosphere. The ideal candidate will possess strong customer service and communication skills, ensuring that every member feels valued and informed. Join a company that prides itself on inclusivity and a no-judgment philosophy, providing a friendly environment that stands out in the fitness industry. If you are passionate about helping others and creating a positive experience, this opportunity is perfect for you.

Qualifications

• Must possess a high school diploma or equivalent.
• Experience working with children is preferred.

Responsibilities

• Greet members and guests, ensuring a welcoming atmosphere.
• Handle member requests and facilitate services like tanning and hydro-massage.
• Maintain cleanliness and organization of the work area.

Skills

Customer Service

Communication Skills

Sales Skills

Professional Disposition

Education

High School Diploma or GED

Tools

Club Software

Job description

The Member Services Representative (MSR) is the first and last interaction our members have at our facilities, so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.

Position Requirements

Expectations

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere that makes members feel welcome
• Facilitate all member requests or forward to a manager
• Always maintain a professional disposition
• Sell retail products
• Schedule member services: tanning, hydro-massage, etc.
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Team Member Handbook

Requirements

• Obtain or maintain a valid Child/Infant CPR Certification
• Experience working with children
• Certifications, as local/state laws require

Physical Requirements

• Lift 10 lbs. on occasion
• Stand, bend, and squat with frequency
• Climb and hang decorations when needed

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED). This requirement is in place to ensure that all employees have the basic level of education necessary to perform the duties of their roles effectively.
• To be eligible for employment at Fitness Ventures LLC, applicants must be at least 18 years of age. This policy ensures compliance with applicable laws and helps maintain a safe and productive work environment.
• All applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment. If an applicant’s eligibility changes at any time, the applicant must notify Fitness Ventures LLC immediately. Applicants must also provide proof of eligibility to work in the U.S., including the required documentation for e-Verification.

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.

Position Type: Part-Time

Location: Urbandale

About the Organization: Fitness Ventures LLC is a development company, owning CRUNCH Fitness franchise locations and territories throughout the United States that are hugely successful and provide the communities they serve with all of the amenities of a much more expensive club and a warm friendly environment that is hard to find in the majority of fitness clubs in North America.

The CRUNCH brand was established and opened the first CRUNCH location in NYC on June 11th, 1989. Much has changed from those early days, but the one thing that has remained intact is the mission that CRUNCH established from early on. At the core of creating the right atmosphere is our No Judgments Philosophy.

This position is currently accepting applications.