Member Services Representative

Planet Fitness - IL/PA Rufo Group; Springfield Township (Montgomery County); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness company seeks a Member Services Representative to enhance member experience through outstanding customer service. Responsibilities include greeting guests, managing check-ins, and assisting with member accounts. The ideal candidate is passionate about fitness, reliable, and has a background in customer service.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins and tours.
• Respond to member questions and concerns timely.

Skills

Customer service

Problem solving

Empathy

Punctuality

Reliability

Strong listening

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.

• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionallylift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.