Member Services Representative

Crunch Fitness; Ann Arbor (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Crunch Fitness in Ann Arbor is seeking Membership Service Representatives who are passionate about health and fitness. Responsibilities include assisting members in selecting memberships, providing customer service, and maintaining club cleanliness. Join a fast-growing fitness franchise and inspire others to reach their fitness goals in a fun and engaging environment.

Benefits

Free Peak Results Membership

Certified Training through NASM

Free Continuing Education Credits

Relevant Industry Experience While Attending School

Mentorship from Professional Leadership Team

Employee Discounts

Paid Time Off

Health Benefits for Full-Time Employees

Qualifications

• Prior experience working at a franchised gym is preferred but not required.
• Customer service experience is expected.

Responsibilities

• Assist members with selecting the right membership.
• Provide exceptional customer service and account management.
• Maintain club cleanliness and tidiness.

Skills

Customer Service

Engagement

Communication

Education

High School Diploma or GED

Job description

Crunch Ann Arbor & Ypsilanti are looking for Membership Service Representatives to join our growing team!

Would you like to join one of the fastest-growing fitness franchises in the world? With over 400 locations in the U.S. and internationally, Crunch Fitness is a leader in making reaching your fitness goals possible! If you're passionate about helping others get life-changing results, we're looking for you!

Core Job Responsibilities

Make reaching fitness goals achievable (and fun!) by assisting members with selecting the right membership for their specific fitness goals, and then supporting those members the best way we can through exceptional customer service & account management.

• 
  Advising potential members on the right membership type for them & helping them get started at Crunch.
• Ensuring that all members have access to a highly trained and professional fitness staff through the CrunchOne KickOff.
• Being a subject matter expert on all things Crunch for proper policy advisement.
• Helping members navigate baseline billing/membership questions & keeping all member information up to date/current.
• Strategizing ways to engage & serve the member base by driving awareness around the different services that we offer.
• Maintaining club cleanliness through consistent efforts directed at general tidiness, maintenance & upkeep.

Here at Crunch, it’s not just about what you can do for us, but it’s about what we can do for you! We recognize that the greatest way to serve our community in health and fitness is through ensuring that our team can lead by example. That’s why when you work here, you get:

• FREE Peak Results Membership.
• We Pay to Get You Certified Through NASM (Accredited by the NCCA)!
• FREE Continuing Education Credits.
• Gain Relevant Industry Experience While Attending School!
• Mentorship from a Professional Leadership Team with a Combined 30+ Years in the Industry.
• High School Diploma or GED required.
• Prior experience working at a franchised gymis preferred but not required.

Physical Requirements:

Regularly required to demonstrate or explain proper physical fitness activities, techniques, and procedures. Regularly required to lift up to 50 pounds.

Compensation: $13.00 - $16.00 per hour

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunchis a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch’s signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

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Crunch offers comprehensive benefits for eligible employees.

Free Membership

Employee Discount

Paid Time Off

Health Benefits for Full-Time Employees

“Crunch is known as your Crunch Family. I have been fully supported and encouraged to be the best I can. The Crunch philosophy describes it best, 'encourage, empower and entertain.'"