Member Services Representative

Planet Fitness -; Okemos (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Planet Fitness is looking for a Member Services Representative who will create a positive experience for members. In this role, you will handle front desk operations, provide exceptional customer service, and ensure the cleanliness of the club. Ideal candidates will possess strong interpersonal skills and a passion for fitness.

Benefits

Free black card membership

Opportunities for advancement

Ongoing leadership training

Full-time employee health insurance

Qualifications

• Customer service experience preferred.
• Must be 18 years or older.
• Upbeat and positive attitude.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins.
• Maintain cleanliness of the club.

Skills

Customer service

Interpersonal skills

Problem-solving

Empathy

Communication

Job description

Future Opening: Member Services Representative

Planet Fitness Careers

Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Assist with new member sign-up.
• Take prospective members on tours.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns promptly and professionally, escalating as needed.
• Maintain the cleanliness and neatness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are essential.
• Excellent customer service and interpersonal skills.
• Strong listening, empathy, and problem-solving abilities.
• Diplomatic communication skills.
• Must be 18 years or older.
• Benefits include free black card membership, opportunities for advancement, ongoing leadership training, and full-time employee health insurance.

Physical Demands

• Standing and walking during shifts.
• Talking in person or on the phone.
• Occasionally lifting up to 50 lbs.
• Potential exposure to chemicals.

Compensation: $13.00 per hour

JOIN THE CLUB.

Enhancing people's lives with affordable, high-quality fitness requires a team of motivated, inspiring individuals. As a leading franchisor and operator of fitness centers, Planet Fitness offers numerous opportunities across over 2,000 locations worldwide. Join us in cultivating the Judgement Free Zone and shaping the future of fitness.

Our mission is to inspire and motivate members, making a difference in their lives. If you want to be part of a team that impacts lives positively, this is your chance. Add your mojo to the Judgement Free Zone and experience the fulfillment of making a difference.

Find your perfect fit by searching for a club opportunity near you.

Note: Employees at franchise locations are employed by the franchisee, not PFHQ, which does not control employment terms.

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