Member Services Representative

Priority Dispatch Corp.; North Canton (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Fitnessbereich sucht einen engagierten Member Services Representative, um eine positive Mitgliedererfahrung zu schaffen. In dieser Rolle bieten Sie erstklassigen Kundenservice an der Rezeption, unterstützen Mitglieder bei Fragen und Anliegen und sorgen für eine einladende Atmosphäre. Sie haben die Möglichkeit, Teil eines dynamischen Teams zu werden, das sich leidenschaftlich für Fitness und Gesundheit einsetzt. Wenn Sie eine positive Einstellung und eine Leidenschaft für Kundenservice mitbringen, ist diese Position genau das Richtige für Sie.

Benefits

Kostenlose Black Card-Mitgliedschaft

Bezahlte Freizeit (PTO)

Krankenversicherung

Zahnversicherung

Sehversicherung

Lebensversicherung

401k-Plan nach 3 Monaten

Qualifications

• Leidenschaft für Fitness und Gesundheit.
• Ausgezeichnete Kundenservicefähigkeiten.
• Pünktlichkeit und Zuverlässigkeit sind ein Muss.

Responsibilities

• Begrüßen Sie Mitglieder und Gäste und bieten Sie außergewöhnlichen Kundenservice.
• Bearbeiten Sie alle Aktivitäten am Empfang.
• Beantworten Sie Anrufe freundlich und helfen Sie Anrufern.

Skills

Kundenservice

Zuhören

Problem lösen

Computerkenntnisse

Job description

Job Details

Level: Entry

Job Location: Canton Fitness LLC - Canton, GA

Position Type: Full Time

Salary Range: $13.00 - $13.00

Job Shift: See Job Description

Job Category: Customer Service

Description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Schedule

• Full Time
• Monday - Friday: 2:00 PM to 10:00 PM
• 8-hour shift

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to members accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Benefits

• FREE Black Card Membership!
• Paid Time Off (PTO)
• Health Insurance - First of the month following hire date
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental
• Vison
• Life/AD&D
• Voluntary Short Term Disability (STD)
• Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
• 401k plan after 3 months of service

Qualifications

• A passion for fitness and health!
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Basic computer proficiency.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Satisfactory background check.

How to Apply:

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

E-Verify STATEMENT:

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .

EOE STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.