Member Services Representative

Crunch Fitness - Fit Fusion, LLC; Noblesville (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonus potential

Employee discounts

Flexible schedule

Advancement opportunities

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking a friendly Member Services Representative to welcome members, assist with memberships and retail, and deliver outstanding service at our Noblesville gym.

You will be the club's face at the front desk, handle check-ins, answer phones, promote programs, and support events, while keeping the area clean and organized. CPR/AED certification is required within 30 days of hire.

Qualifications

• 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively in reading and writing.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets members & guests to engage and retain.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests per procedures, resolving check-in alerts.
• Answers phones courteously and professionally.
• Communicates events to members and guests.
• Facilitates member requests or forwards to a manager.
• Maintains professional disposition.
• Expert in club facilities, services, programs, and hours.
• Maintains clean, organized front desk area and navigates all stations.
• Performs opening and closing duties.

Skills

Customer service

Communication

Reading and writing

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Member Service Representative | Fit Fusion

Overview

The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.