Member Services Representative

Crunch Fitness - Fit Fusion, LLC; Denver (CO); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking a friendly Member Services Representative to help create a fiercely fun gym environment while delivering excellent service to our member base.

You will greet members, assist with membership, retail, tanning product sales, and promote classes and childcare. You’ll handle check-ins, answer phones, share event details, and support front desk operations with professionalism.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greet members and guests to drive engagement and retention.
• Assist with membership, retail and tanning product sales.
• Promote membership privileges such as tanning, group fitness, small group training and childcare.
• Handle new member enrollment expectations.
• Check-in members and guests per procedures and resolve any check-in alerts.
• Answer phones in a courteous, helpful, professional manner.
• Inform members of special events.
• Facilitate member requests or escalate to a manager.
• Maintain a professional and courteous disposition.
• Become expert in club facilities, services, programs and hours.
• Keep work area clean and organized.
• Navigate front desk stations including check-in, Relax & Recover, guest services and membership sales.
• Perform opening and closing duties.

Skills

Customer service

Communication skills

Reading/Writing

CPR/AED

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement

Member Service Representative | Fit Fusion

Overview

The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver an exceptional member experience at gym level.

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.