Member Services Representative

Crunch Fitness - Fit Fusion, LLC; Grand Rapids (MI); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking a Member Services Representative to join our Grand Rapids club. You will warmly greet members, drive member engagement, and assist with membership and product sales while upholding exceptional service standards.

You will be the face of the club, handle check-ins, promote fitness offerings, and support opening/closing routines. A strong customer service mindset and basic CPR/AED certification are required or obtainable within 30 days.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsibilities

• Greets members and guests with a focus on engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests according to procedures.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Expert in club facilities, services, programs and hours.
• Maintains a clean and organized work area.
• Navigate all front desk stations and perform opening/closing duties.

Skills

Customer service

Communication

Written English

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Member Service Representative | Fit Fusion

Overview

The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.