Member Services Representative

Crunch Fitness; Coeur d'Alene (ID); Sur place; USD 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Flexible schedule

Opportunity for advancement

Résumé du poste

A leading fitness company in Coeur d'Alene is seeking a Member Service Representative to create an engaging and fun environment while providing excellent customer service. Responsibilities include greeting members, assisting with sales, and promoting membership benefits. Ideal candidates have at least one year of service experience and strong communication skills. CPR/AED certification is required, with opportunities for advancement within the company.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Ability to communicate effectively.

Responsabilités

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Delivers on new member enrollment expectations.

Connaissances

Customer service orientation

Effective communication

Proficiency in reading and writing

Formation

CPR/AED certification

Description du poste

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement

Member Service Representative | Fit Fusion

The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver an exceptional member experience at gym level.

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facilities, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Physical Requirements

• Must be able to lift or move up to 50 lbs.
• Physical effort required for daily duties includes prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.