Member Services Representative

United FP; Montana; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness club operator is seeking a Member Services Representative to provide exceptional customer service and encourage members to achieve their fitness goals. You will welcome new members, assist with check-ins, and maintain an inviting club environment. Ideal candidates must possess a high school diploma, excellent communication skills, and a strong passion for helping others. The role requires flexibility in scheduling, including weekends and holidays, and the ability to perform physical tasks.

Qualifications

• Minimum age 18 years required.
• Able to perform physical tasks including lifting up to 50 lbs.
• Capable of standing, walking, and handling hazardous chemicals.

Responsibilities

• Ensure the club is clean and meets members’ expectations.
• Identify and welcome new members, presenting club benefits.
• Assist with member check-ins and conduct tours.
• Lead by example and invite members to join the fitness community.
• Cover flexible hours, including weekends and holidays.

Skills

Strong passion for helping others

Excellent communication skills

On-time dependability

Education

High School diploma or GED equivalent

Job description

Member Services Representative

Title: Member Services Representative

Reports to: Club Manager

FLSA: Non-Exempt

Opportunity

Look no further if you like to have fun, positively impact people, and grow your leadership skills. As a Member Services Representative you will be a high‑energy, positive member of the team who provides members with an unprecedented experience and encourages them to achieve their fitness goals. You will create “raving fans” by delivering exceptional customer service, welcoming members, and ensuring a clean, judgment‑free environment.

Responsibilities

• Ensure the club is super clean and meets members’ expectations for cleanliness.
• Identify and welcome new members; present club benefits including Black Card amenities.
• Assist with member check‑ins at the welcome desk, providing greetings and farewells.
• Conduct energetic, non‑high‑pressure tours and assist with member enrollment.
• Lead by example; be passionate, fun, and invite members to join the fitness community.
• Work a flexible schedule, covering all hours of operation, including weekends and holidays.
• Perform physical tasks such as standing, walking, walking, bending, lifting up to 50 lbs, and handling hazardous chemicals as needed.

Qualifications

• Minimum age 18 years (birthdate confirmed).
• High School diploma or GED equivalent.
• Strong passion for helping others and building relationships.
• On‑time dependability; you know people count on you.
• Physical ability to lift, push or pull at least 50 lbs and perform the physical tasks listed in the Physical Demands section.
• Excellent communication skills; capable of standing, walking, bending, and handling hazardous chemicals.

Physical Demands

• Occasional lifting, pushing, or pulling of at least 50 lbs.
• Standing, walking, sitting, reaching, bending, balancing, stooping, kneeling, twisting, or crouching as required.

Organization Overview

United FP Management, LLC is the largest developer and operator of fitness clubs under the Planet Fitness brand, serving 1.1 million members across 192 clubs. It operates primarily in Arizona and Texas and is headquartered in Austin, Texas.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.