Member Services Representative

United FP; Indiana (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salaries

PF Black Card membership

Opportunities for growth

Job summary

A fitness center is looking for a Member Services Representative to ensure a clean and welcoming environment, engage members to improve their experience, and assist with tours and enrollment. Candidates should be at least 18 years old, possess a high school diploma, and have a passion for helping others. The role may include physical tasks like lifting and standing during shifts, which may vary, including weekends and holidays. Competitive salaries and growth opportunities are offered.

Qualifications

• Must be at least 18 years old.
• Understanding of physical demands including lifting up to 50 lbs.
• Ability to stand, walk, and perform other physical tasks.

Responsibilities

• Ensure the club is clean and welcoming.
• Introduce members to Black Card amenities.
• Assist at the welcome desk and provide tours.
• Assist at the welcome desk and with member check-ins.
• Be energetic, welcoming and help the team when needed.
• Shift schedule includes weekends and holidays.

Skills

Passion for helping others

On-time dependability

Education

High School diploma or GED equivalent

Job description

Future Opening: Member Services Representative

THE PLANET FITNESS MISSION

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!

Title: Member Services Representative

Reports to: Club Manager

FLSA: Non-Exempt

What You'll Be Doing

• You will ensure our club is super clean because our members value this and we’re known for that too.
• Finding new and current members to join the fitness trainer in fitness classes.
• You’ll impress new and existing members when you introduce them to our Black Card amenities. They’re going to want these benefits!
• You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
• Be a leader! Be passionate – love what you do! Have fun and invite members to do the same!
• Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
• United FP offers competitive salaries, PF Black Card membership and opportunities for growth.

What You'll Bring to the Table:

• Birthdate that confirms you are a minimum of 18 years of age.
• Passion for helping others.
• Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
• On-time dependability because you know people are counting on you.
• High School diploma or GED equivalent.

Physical Demands:

• Must be able to occasionally lift, push, or pull at least 50 lbs.
• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.