Member Services Representative

United FP; Ponca City (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

PF Black Card membership

Opportunities for growth

Job summary

A leading fitness organization in Ponca City, OK is seeking a Member Services Representative to create a welcoming environment for members. You will engage members positively, ensuring a clean and friendly atmosphere while assisting with enrollment and fitness classes. Ideal candidates should be passionate about helping others and dependable. This role offers growth opportunities, competitive salaries, and a supportive team dedicated to improving lives.

Qualifications

• Must be a minimum of 18 years of age.
• Understanding physical demands including lifting up to 50lbs and handling chemicals.

Responsibilities

• Provide members with a clean, judgment-free environment.
• Engage members in achieving their fitness goals.
• Check in members and assist with tours and enrollments.

Skills

Passion for helping others

On-time dependability

Education

High School diploma or GED equivalent

Job description

We at Planet Fitness are here to provide a unique environment in which anyone can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool ... We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!

Organization Overview

Title: Member Services Representative

Reports to: Club Manager

FLSA: Non-Exempt

The Opportunity

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. If you thrive in a changing environment and have a passion for people, then United FP may be the place for you. A role with United FP is an opportunity to be a part of something special. If you would love working for a rapidly growing company that changes people’s lives for the better each and every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!

What You'll Be Doing

As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.

• You will ensure our club is super clean because our members value this and we’re known for that too.
• Finding new and current members to join the fitness trainer in fitness classes.
• You’ll impress new and existing members when you introduce them to our Black Card amenities. They’re going to want these benefits!
• You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
• Be a leader! Be passionate – love what you do! Have fun and invite members to do the same!
• Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
• United FP offers competitive salaries, PF Black Card membership and opportunities for growth.

What You'll Bring to the Table

• Birthdate that confirms you are a minimum of 18 years of age.
• Passion for helping others.
• Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
• On-time dependability because you know people are counting on you.
• High School diploma or GED equivalent.

Physical Demands

• Must be able to occasionally lift, push, or pull at least 50 lbs.
• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.

About United FP Management, LLC

United FP Management, LLC (“UFP