Member Services Representative

United FP; Oklahoma; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

PF Black Card membership

Opportunities for growth

Job summary

A dynamic fitness organization in Oklahoma seeks a Member Services Representative to provide exceptional member experiences. This role entails ensuring cleanliness, assisting with member enrollment, and engaging with members on their fitness journeys. Ideal candidates should be at least 18 years old, possess a high school diploma or GED, and have a passion for helping others. Competitive salary, Black Card membership, and growth opportunities are offered in this rewarding position.

Qualifications

• Must be at least 18 years of age.
• Must be able to lift up to 50 lbs occasionally.
• Reliable attendance is crucial as colleagues rely on you.
• Reliable and punctual.
• High School diploma or GED.

Responsibilities

• Provide an unprecedented experience for members.
• Ensure cleanliness of the club as members value it.
• Assist with member enrollment and welcome desk duties.
• Engage with members and encourage their fitness journey.
• Assist with welcome desk, tours, enrollment and other club tasks.
• Be a leader, show enthusiasm and have fun with the team.
• Schedule varies and may include weekends and holidays.
• Offer PF Black Card membership and growth opportunities to members.

Skills

Passion for helping others

On-time dependability

Understanding physical demands

People skills

Education

High School diploma or GED equivalent

Job description

We at Planet Fitness are here to provide a unique environment in which anyone can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool ... We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!

Organization Overview

Title: Member Services Representative

Reports to: Club Manager

FLSA: Non-Exempt

The Opportunity

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. If you thrive in a changing environment and have a passion for people, then United FP may be the place for you. A role with United FP is an opportunity to be a part of something special. If you would love working for a rapidly growing company that changes people’s lives for the better each and every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!

What You'll Be Doing

As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.

• You will ensure our club is super clean because our members value this and we’re known for that too.
• Finding new and current members to join the fitness trainer in fitness classes.
• You’ll impress new and existing members when you introduce them to our Black Card amenities. They’re going to want these benefits!
• You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
• Be a leader! Be passionate – love what you do! Have fun and invite members to do the same!
• Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
• United FP offers competitive salaries, PF Black Card membership and opportunities for growth.

What You'll Bring to the Table

• Birthdate that confirms you are a minimum of 18 years of age.
• Passion for helping others.
• Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
• On-time dependability because you know people are counting on you.
• High School diploma or GED equivalent.

Physical Demands

• Must be able to occasionally lift, push, or pull at least 50 lbs.
• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.

About United FP Management, LLC

United FP Management, LLC (“UFP