Member Services Representative

Paul Davis Restoration; Mandeville (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic fitness environment as a Member Service Representative, where your enthusiasm for fitness and commitment to exceptional customer service will shine. In this role, you'll engage with members, assist in sales, and promote a welcoming atmosphere. This position offers a unique opportunity to contribute to a vibrant community while enjoying benefits like flexible scheduling and performance bonuses. If you're passionate about fitness and eager to help others, this is the perfect chance to make a meaningful impact in a supportive team environment.

Benefits

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Qualifications

• 1+ year in a service-oriented role with strong customer engagement.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Greet members and guests, focusing on engagement and retention.
• Assist with membership sales and promote club privileges.
• Maintain a clean workspace and handle member requests.

Skills

Customer Service

Communication Skills

Sales Skills

CPR/AED Certification

Education

High School Diploma or Equivalent

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Member Service Representative| Fit Fusion

Overview

The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.