MEMBER SERVICES REPRESENTATIVE

MDVIP LLC; Addison (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

Join an innovative leader in the healthcare industry as a Customer Service Representative in a remote role. This position offers the opportunity to assist members with inquiries and service requests while maintaining a high standard of communication. You'll be part of a recognized workplace that values employee satisfaction and provides a supportive environment. With responsibilities ranging from processing applications to providing website support, this role is perfect for those who thrive in a dynamic setting. If you possess strong communication skills and a passion for helping others, this could be the ideal opportunity for you.

Qualifications

• Minimum of three years of related experience in customer service or administrative roles.
• Strong communication skills and ability to manage priorities with little supervision.

Responsibilities

• Responds to inquiries and concerns from members and physicians via phone and email.
• Processes new member applications and assists with reimbursement inquiries.

Skills

Communication Skills

Customer Service

Microsoft Office Suite

Telephone Etiquette

Problem Solving

Education

High School Diploma

Associate Degree

Tools

Call Center Solutions

Job description

Come join an innovative leader in the healthcare industry. MDVIP is seeking a remote contact center Customer Service Representative who has excellent verbal and written communication skills and the ability to maintain composure and patience while speaking with callers. The qualified candidate will professionally assist with membership inquiries and service requests and provide accurate and timely information to MDVIP members, MDVIP affiliated Physicians / Staff, and internal teams.

MDVIP has consistently been recognized as a Great Place to Work employer since 2018. ( Greatplacetowork.com / certified-company / MDVIP ) and was named by Fortune and Great Place to Work as one of the 2023 Best Workplaces in Healthcare

Responsibilities :

• Assists MDVIP members / physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence. Researches and resolves member issues and develops appropriate solutions.
• Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
• Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks. Accurately documents all phone calls and activities in the members record.
• Provides information to Members and Doctors offices to assist with reimbursement inquiries.
• Assists members / physicians with MDVIP general website and App support.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications :

Education / Experience / Knowledge :

High school diploma or general education degree (GED); An Associate degree is desirable, but not required. Minimum of three years of related experience and / or training, which may include prior customer service in a call center environment, or business / administrative experience.

Required skills include :

• Must possess strong communication skills and be articulate and concise. Speaks clearly, using appropriate grammar and word choice.
• Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus.
• Ability to establish priorities, work independently, and manage objectives with little supervision.
• Types with speed and accuracy, proficiency with Microsoft Office Suite and knowledge of modern office procedures.
• Prior experience with various call center solutions a plus.

Telecommuter roles : This role is approved for home-based work, from the location identified at the time of hire, and must be able to work the assigned schedule. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR and approved at the sole discretion and approval of executive leadership.

Additional information :

At no time may work be performed, or computer systems accessed, from outside of the U.S.

Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MDVIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Consistent with our mission, purpose, and core values, MDVIP takes the health and safety of its employees very seriously. With the concern over the spread of the coronavirus or COVID-19,and its variants, MDVIP has, and will continue to take reasonable measures to mitigate the potential spread of COVID-19. Your recruiter will provide more information during the interview process.

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