Member Services Representative

Planet Fitness; Lebanon (Lebanon County); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading fitness company is seeking a Member Services Representative to enhance member experiences by providing exceptional customer service. Responsibilities include greeting members, handling front desk activities, and maintaining cleanliness. Ideal candidates are upbeat, reliable, and possess strong listening skills, with a passion for fitness and health.

Qualifications

• Customer service experience preferred.
• Must be 18 years or older.
• Punctuality and reliability are required.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins and tours.
• Respond to member questions and concerns promptly.

Skills

Customer service

Basic computer skills

Strong listening skills

Positive attitude

Education

High School diploma or GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including:

• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.

Facilitate updates to members' accounts as needed.

Respond to member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager as necessary.

Assist in maintaining the cleanliness and neatness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are required.
• Exceptional customer service skills; ability to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listening skills with the ability to empathize and solve problems.
• Diplomacy in all interactions, using appropriate behavior and language.
• High School diploma or GED equivalent required.
• Must be 18 years or older.

Physical Demands

• Standing and walking continually during shifts.
• Talking in person or on the phone frequently during shifts.
• Occasionally lifting up to 50 lbs.
• Occasional exposure to toxic chemicals.

Background screening is required for employment.

Compensation: $9.00 per hour.

Join the Club

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving individuals. As one of the largest and fastest-growing fitness franchisors and operators in the U.S., Planet Fitness is seeking talented people to join our team and help us cultivate the Judgement Free Zone and shape our brand's future. With over 2,000 locations across multiple countries, there are many opportunities to make a difference.

Our mission is to provide a tool that inspires and motivates our members. If you want to make a positive impact in customers' lives, this is the place for you. Join us and contribute your energy to our Judgement Free Zone, knowing you're making a difference on our Planet.

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Employees at franchise locations are employed by the franchisee and not by PFHQ. PFHQ does not control employment matters at franchisees and each franchisee is responsible for compliance with local, state, and federal laws.