Member Services Representative

Planet Fitness; Lancaster (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading fitness franchise as a Member Services Representative. You will create a positive member experience by delivering exceptional customer service. Responsibilities include managing front desk activities, assisting with member sign-ups, and maintaining club cleanliness. If you are passionate about fitness and enjoy helping others, this is the perfect opportunity for you.

Qualifications

• Customer service experience preferred.
• Strong listening skills with the ability to empathize and solve problems.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and tours.
• Respond to member questions and concerns promptly.

Skills

Customer service

Communication

Problem solving

Reliability

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Assist with new member sign-up.
• Take prospective members on tours.
• Facilitate updates to members' accounts as needed.
• Respond to member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager when necessary.
• Assist in maintaining the cleanliness and neatness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Excellent customer service skills; ability to interact positively and professionally with members and coworkers, exceeding expectations.
• Strong listening skills with the ability to empathize and solve problems.
• Diplomatic in all interactions, using appropriate behavior and language.
• Must be 18 years or older.

Physical Demands

• Standing and walking continuously during shifts.
• Talking in person or on the phone throughout the shift.
• Occasionally lifting up to 50 lbs.
• Occasional contact with cleaning chemicals.

Join the Club

At Planet Fitness, we aim to enhance people's lives with an affordable, high-quality fitness experience. We are a rapidly growing franchise with over 2,000 locations across the US, Canada, the Dominican Republic, Panama, Mexico, and Australia. We seek motivated, inspiring, and fun-loving individuals to join our team and help maintain our Judgement Free Zone. If you're passionate about making a difference in people's lives, this is the place for you.

To find your perfect fit, search for a club opportunity near you.

Employees at franchise locations are employed by the Franchisee and not by PFHQ. Franchisees are responsible for compliance with local, state, and federal laws regarding employment.