Member Services Representative

Self-Help Credit Union; Franklin (CT); On-site; USD 38,000 - 46,000; Full time

Job summary

Self-Help Credit Union in Franklin, CT is seeking a Member Service Representative/Teller to join our team. You will identify member needs and provide outstanding service, while maintaining accounts and processing deposits, payments, and transfers.

The role requires cash handling experience, strong communication, and the ability to work flexible hours, including evenings and weekends. Travel to cover other branches may be required, with a focus on teamwork and community impact.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year experience in financial institution or customer service preferred.
• Cash handling and customer service responsibilities preferred.
• Teamwork and collaboration mindset are valued.
• Strong commitment to our mission of economic opportunity.
• Excellent customer service and written/verbal communication.
• Able to learn and use credit union systems and software.
• Flexible hours including evenings and weekends; may travel.
• Detail oriented with solid data entry skills.

Responsibilities

• Initiate conversations to identify member needs and goals.
• Maintain and enhance member account relationships with service.
• Process share deposits, loan payments, transfers and payments.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits as part of a dual‑control team.
• Perform other duties and projects as assigned.

Skills

Customer service

Cash handling

Communication

Teamwork

Attention to detail

Data entry

Typing

Problem solving

Flexibility

Education

High School diploma or equivalent

Tools

New Solutions

Microsoft Excel

Microsoft Word

Outlook

Job description

WHO We Are

Self‑Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self‑Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high‑quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

Job Description

We are seeking a Member Service Representative/Teller to join our Franklin, CT team.

WHAT You’ll Do

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and Log night, ATM, and mail deposits. (Part of dual‑control team).
• Perform other duties and projects as assigned.

WHAT You’ll Need

• High School graduate or equivalent.
• Minimum one year experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Excellent customer service skills.
• Demonstrated ability to communicate effectively – both verbally and in writing.
• Ability to be trained and efficiently operate credit union systems and proprietary software, including proprietary software (New Solutions, Microsoft Excel, Word, and Outlook).
• Ability to work flexible work hours including evenings and weekends.
• May be required to travel to cover other Branches.
• Keen attention to detail, ability to effectively organize and prioritize work.
• Analytical and problem‑solving skills.
• Ability to use keyboard and data entry skills.

Self‑Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Self‑Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.