Part Time Member Services Representative

Self-Help Credit Union; Franklin (CT); On-site; USD 30,000 - 40,000; Part time

Job summary

Self-Help Credit Union is looking for a Part Time Member Service Representative/Teller to join our Franklin, CT team. In this role, you will provide exceptional customer service, handle transactions, and maintain member account relationships.

The ideal candidate should have a High School diploma, experience in customer service or financial institution, and a commitment to serving traditionally underserved communities. Bilingual skills in English and Spanish are preferred.

Qualifications

• Bilingual in English/Spanish preferred.
• Minimum one year experience in financial institution or customer service.
• Strong commitment to creating economic opportunity.

Responsibilities

• Initiate conversations to assess member needs.
• Process share deposit payments and loan payments.
• Maintain cash drawer levels and logs.

Skills

Customer service skills

Bilingual in English/Spanish

Cash handling

Analytical skills

Education

High School graduate or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

New Solutions

Job description

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

Job Description

We are seeking a Part Time Member Service Representative/Teller to join our team at Franklin, CT!

WHAT You’ll Do

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and Log night, ATM, and mail deposits. (Part of dual-control team).
• Perform other duties and projects as assigned.

WHAT You’ll Need

• High School graduate or equivalent.
• Bilingual in English/Spanish highly preferred but not required.
• Minimum one year experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Excellent customer service skills.
• Demonstrated ability to communicate effectively – both verbally and in writing.
• Ability to be trained and efficiently operate credit union systems and proprietary software, including proprietary software (New Solutions, Microsoft Excel, Word, and Outlook).
• Ability to work flexible work hours including evenings and weekends.
• May be required to travel to cover other Branches.
• Keen attention to detail, ability to effectively organize and prioritize work.
• Analytical and problem-solving skills.
• Ability to use keyboard and data entry skills.

Company Disclaimer

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.