Temporary Member Services Representative

Self-Help; North Carolina; On-site; USD 26,000 - 37,000; Full time

Job summary

Self-Help is seeking a Temporary Member Service Representative/Teller to join our team in North Carolina. The role focuses on identifying member needs, delivering excellent service, processing deposits/payments, and maintaining cash drawers while upholding our mission of economic opportunity.

The position requires at least a high school diploma, basic cash handling experience, and strong communication skills; bilingual English/Spanish is a plus.

Qualifications

• High school graduate or equivalent required.
• Bilingual English/Spanish preferred but not required.
• At least one year experience in financial or customer service.
• Cash handling experience preferred.
• Teamwork and collaboration are valued.
• Strong customer service and communication skills.
• Able to operate credit union systems and software.
• Flexibility to work evenings and weekends.
• Willingness to travel to cover branches.
• Attention to detail and data entry skills.

Responsibilities

• Initiate and lead conversations to identify member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits.
• Perform other duties and projects as assigned.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Teamwork

Written communication

Data entry

Keyboard typing

Analytical skills

Education

High School graduate or equivalent

Tools

New Solutions

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description:

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

We are seeking a Temporary Member Service Representative/Teller to join our team!

WHAT You’ll Do:

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and Log night, ATM, and mail deposits. (Part of dual-control team.).
• Perform other duties and projects as assigned.

WHAT You’ll Need:

• High School graduate or equivalent.
• Bilingual in English/Spanish highly preferred but not required.
• Minimum one year experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Excellent customer service skills.
• Demonstrated ability to communicate effectively – both verbally and in writing.
• Ability to be trained and efficiently operate credit union systems and proprietary software, including proprietary software (New Solutions, Microsoft Excel, Word, and Outlook).
• Ability to work flexible work hours including evenings and weekends.
• May be required to travel to cover other Branches.
• Keen attention to detail, ability to effectively organize and prioritize work.
• Analytical and problem-solving skills.
• Ability to use keyboard and data entry skills.

Ability to demonstrate Self-Help’s Core Values:

• Mission Before Self
• Service with Excellence
• Embracing & Promoting Change
• Results Not Credit
• Diversity as a Strength
• Financial Sustainability for Mission Impact

Compensation starts at $23.00

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Close vision is required.
• Employee is regularly required to: sit; talk and hear; use hands to finger, handle or feel; and reach with hands and arms.
• Employee is frequently required to type and use a keyboard.
• The employee must occasionally lift and/or move up to 20 to 40 pounds.

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you!

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer:

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.