Part Time Member Services Representative

Self-Help Federal Credit Union; Connecticut; On-site; USD 30,000 - 40,000; Part time

Job summary

Self-Help Federal Credit Union in Franklin, CT is seeking a Part Time Member Services Representative to provide excellent customer service and maintain member account relationships. The role involves processing transactions and assisting members with their needs.

Ideal candidates have a high school diploma and prior experience in customer service or a financial institution. Bilingual candidates are preferred, aligning with our mission to create economic opportunities for underserved communities.

Qualifications

• Required: High School diploma or equivalent.
• Preferred: 1+ year experience in financial institution or customer service.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Initiate and lead member conversations to assess needs.
• Maintain member account relationships with excellent service.
• Process deposits, payments, and account transfers.

Skills

Customer service skills

Bilingual in English/Spanish

Cash handling experience

Analytical skills

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

## Part Time Member Services RepresentativeApplylocations: CT-Franklin Avetime type: Part timeposted on: Posted Yesterdayjob requisition id: R-100412**Job Description:****WHO We Are:** Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.**We are seeking a Part Time Member Service Representative/Teller to join our team at Franklin, CT!****WHAT You’ll Do:** • Initiate and lead conversations to identify and assess member needs. • Maintain and enhance member account relationships by providing excellent member service. • Process share deposit payments, loan payments, manual payrolls, and account transfers. • Maintain drawer cash levels within prescribed amounts. • Post and Log night, ATM, and mail deposits. (Part of dual-control team.). • Perform other duties and projects as assigned.**WHAT You’ll Need:** • High School graduate or equivalent. • Bilingual in English/Spanish highly preferred but not required. • Minimum one year experience in financial institution or other customer service industry preferred. • Prior cash handling and customer service responsibilities preferred. • Preference for working in organizations that place priority on teamwork and collaboration. • Strong commitment to our mission – creating economic opportunity for traditionally underserved communities. • Excellent customer service skills. • Demonstrated ability to communicate effectively – both verbally and in writing. • Ability to be trained and efficiently operate credit union systems and proprietary software, including proprietary software (New Solutions, Microsoft Excel, Word, and Outlook). • Ability to work flexible work hours including evenings and weekends. • May be required to travel to cover other Branches. • Keen attention to detail, ability to effectively organize and prioritize work. • Analytical and problem-solving skills. • Ability to use keyboard and data entry skills.Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**Company Disclaimer:**Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.