Member Services Representative

Self-Help Federal Credit Union; Connecticut; On-site; USD 32,000 - 42,000; Full time

Job summary

Self-Help is seeking a Member Services Representative/Teller in Franklin, CT to engage with members, assess their needs, and maintain relationships. The role involves handling deposits, loans, transfers, and drawer cash while providing courteous service.

Requirements include a high school diploma, cash handling experience, strong communication, and the ability to work evenings/weekends. Training on credit union systems and Microsoft Office is provided.

Qualifications

• High School graduate or equivalent.
• Minimum one year experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for teamwork and collaboration.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Excellent customer service skills.
• Demonstrated ability to communicate effectively – both verbally and in writing.
• Ability to be trained and efficiently operate credit union systems and proprietary software, including proprietary software (New Solutions, Microsoft Excel, Word, and Outlook).
• Ability to work flexible work hours including evenings and weekends.
• May be required to travel to cover other Branches.
• Keen attention to detail, ability to effectively organize and prioritize work.
• Analytical and problem-solving skills.
• Ability to use keyboard and data entry skills.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits.
• Perform other duties and projects as assigned.

Skills

Customer service

Verbal and written communication

Analytical thinking

Attention to detail

Data entry

Teamwork

Cash handling

Time management

Education

High school diploma or equivalent

Tools

New Solutions

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

## Member Services RepresentativeApplylocations: CT-Franklin Avetime type: Full timeposted on: Posted 17 Days Agojob requisition id: R-100392**Job Description:**## **WHO We Are:**## Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.## ## **We are seeking a Member Service Representative/Teller to join our Franklin, CT team!**## ## **WHAT You’ll Do:*** ## Initiate and lead conversations to identify and assess member needs.* ## Maintain and enhance member account relationships by providing excellent member service.* ## Process share deposit payments, loan payments, manual payrolls, and account transfers.* ## Maintain drawer cash levels within prescribed amounts.* ## Post and Log night, ATM, and mail deposits. (Part of dual-control team.).* ## Perform other duties and projects as assigned.## ## **WHAT You’ll Need:*** ## High School graduate or equivalent.* ## Minimum one year experience in financial institution or other customer service industry preferred.* ## Prior cash handling and customer service responsibilities preferred.* ## Preference for working in organizations that place priority on teamwork and collaboration* ## Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.* ## Excellent customer service skills.* ## Demonstrated ability to communicate effectively – both verbally and in writing.* ## Ability to be trained and efficiently operate credit union systems and proprietary software, including proprietary software (New Solutions, Microsoft Excel, Word, and Outlook).* ## Ability to work flexible work hours including evenings and weekends.* ## May be required to travel to cover other Branches.* ## Keen attention to detail, ability to effectively organize and prioritize work.* ## Analytical and problem-solving skills.* ## Ability to use keyboard and data entry skills.## Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.