Member Services Representative

Nurecreation; Evanston (IL); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

Additional training provided

Job summary

Nurecreation is looking for a Member Services Representative to manage daily operations at the Henry Crown Sports Pavilion. The role includes providing exceptional customer service, processing transactions, and coordinating activities. Ideal candidates possess strong communication skills and attention to detail.

This is a seasonal position offering training and an hourly wage starting at $16.00. If you are organized, professional, and customer-oriented, we encourage you to apply!

Qualifications

• Strong interpersonal and communication skills, both verbal and written.
• Flexible and dependable with strong attention to detail.
• Demonstrated problem solving, logic, and reasoning abilities.

Responsibilities

• Deliver outstanding customer service by greeting and assisting patrons.
• Accurately process daily transactions, including membership sales.
• Schedule and coordinate massage therapy appointments.

Skills

Strong interpersonal and communication skills

Problem solving and reasoning abilities

Customer service orientation

Attention to detail

Ability to multi-task

Job description

Member Services Representative

Rate of Pay: Wages start at $16.00 / hour

Location: Henry Crown Sports Pavilion

Contact: Shaun Cora ([e-mail])

Status: Currently Hiring (Summer)

Job Description

The Member Service Representative (MSR) is responsible for the daily operations of the Front Desk, Membership Office, and Wellness Suite at Henry Crown Sports Pavilion (HCSP). MSRs serve as the first point of contact for patrons and play a key role in creating a welcoming, efficient, and safe environment. They are expected to be knowledgeable about Northwestern Recreation policies and services, while consistently demonstrating professionalism, reliability, and the highest standard of customer service. In addition, MSRs process daily transactions and memberships, ensuring accuracy and efficiency in all patron interactions.

Duties and Responsibilities

• Deliver outstanding customer service by greeting and assisting patrons entering and exiting the facility.
• Maintain a safe environment by controlling facility access and verifying member or guest status.
• Accurately process daily transactions, including membership sales, program registrations, daily passes, locker rentals, massage packages, and personal training sessions through Fusion software.
• Schedule and coordinate massage therapy appointments, ensuring clear communication between patrons and massage therapists.
• Enforce all Recreation policies and procedures consistently and respectfully.
• Perform opening, mid‑day, and closing duties as assigned.
• Report maintenance issues or hazards immediately to immediate supervisor.
• Respond appropriately to emergencies by applying knowledge of the Emergency Action Plan (EAP).
• Collaborate with team members to provide seamless service and support.
• Attend and actively participate in staff meetings and ongoing training sessions.
• Perform other work as assigned.

Qualifications

• Strong interpersonal and communication skills, both verbal and written.
• Flexible and dependable with strong attention to detail.
• Demonstrated problem solving, logic, and reasoning abilities.
• Customer service oriented.
• Ability to multi‑task and meet deadlines.
• Capable of working independently and as part of a team.
• Timely, organized, and professional in all responsibilities.
• Ability to maintain confidential information.

Additional Information

• Additional training provided.