Member Services Representative

Midwest Fitness Partners; Edwardsville (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness organization is seeking a Member Services Representative to enhance member experiences through exceptional customer service. Responsibilities include greeting members, handling front desk activities, and maintaining club cleanliness. Ideal candidates will have a passion for fitness, strong communication skills, and a customer service background.

Qualifications

• Customer service background preferred.
• CPR certification required.
• Must be 18 years or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins.
• Respond to member questions and concerns promptly.

Skills

Customer service

Basic computer skills

Passion for fitness

Positive attitude

Listening

Empathy

Problem-solving

Education

High School diploma or GED

Job description

Join to apply for the Member Services Representative role at Midwest Fitness Partners.

3 days ago Be among the first 25 applicants

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including:

• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Update members' accounts as needed.
• Respond to member questions and concerns promptly and professionally, escalating to management when necessary.
• Maintain the cleanliness and neatness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer skills.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Excellent customer service skills, with the ability to interact positively and professionally.
• Strong listening, empathy, and problem-solving skills.
• Diplomacy in all interactions, using appropriate language and behavior.
• CPR certification required.
• High School diploma or GED required.
• Must be 18 years or older.

Physical Demands

• Standing and walking during shifts.
• Talking in person and on the phone.
• Occasionally lifting up to 50 lbs.
• Occasional exposure to chemicals.