Member Services Representative

Crunch Fitness - Marlboro; East Brunswick Township (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading fitness center is seeking a Membership Sales Associate responsible for greeting members, managing club check-ins, and ensuring an exceptional experience for all visitors. The ideal candidate will possess strong customer service skills, fluency in English, and be proficient in reading and writing. This position plays a vital role in maintaining a positive atmosphere, assisting with retail sales, and communicating special events to members.

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club.
• Facilitate payment of member services in accordance with company procedures.
• Maintain a clean and organized work area.

Skills

Customer service skills

Fluent in English

Computer Skills

Reading and writing skills

Job description

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings