Member Services Rep Part Time Weekend Morning

Planet Fitness; Springfield (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company dedicated to changing lives daily! As a Member Services Representative, you'll provide exceptional customer service and ensure a welcoming atmosphere for all members and guests. Enjoy a role that combines customer interaction with maintaining a clean and inviting environment. This part-time position offers a chance to work alongside dynamic professionals while contributing to a healthier planet. With a range of benefits including medical insurance and a free membership, this opportunity is perfect for those passionate about fitness and community engagement.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Plans

Flexible Spending Accounts

Life Insurance

Qualifications

• Exceptional customer service skills and ability to interact positively.
• Must be 18 years or older and maintain CPR/AED certification.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Maintain cleanliness and orderliness of the front desk area.
• Assist with new membership cards and billing questions.

Skills

Customer Service Skills

Bilingual English/Spanish

Punctuality

Reliability

Education

High School diploma/GED

Tools

Point-of-Sale System

Job description

Position: Member Services Rep - Part Time - Weekend/Morning Sat-Sun 5:30am-2pm

We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience.

Responsibilities:

1. Customer Service/Front Desk Activities:
   • Greet members and guests, providing exceptional customer service to make everyone feel comfortable and welcome.
   • Answer phones in a friendly manner and assist callers with questions.
   • Check members in, tour, sign up new members, log amenities, and communicate updates and events.
   • Respond to member questions and concerns professionally and promptly.
   • Conduct beverage or merchandise purchases via the point-of-sale system.
   • Assist with new membership cards, change of address, and billing or payment questions using the POS system.
2. Club Cleanliness and Maintenance:
   • Maintain cleanliness and orderliness of the front desk area and lobby.
   • Perform regular cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
   • Clean all exercise equipment and tanning beds regularly.
   • Ensure restrooms and wet areas are clean and stocked.
3. Qualifications & Requirements:
   • Applicants for an overnight position must pass a 7-year criminal background check within the first week of hire; continued employment depends on the outcome.
   • Exceptional customer service skills; ability to interact positively and professionally with members and co-workers.
   • Prior customer service experience preferred.
   • Must be 18 years or older.
   • High School diploma/GED required.
   • Positive, upbeat, and professional attitude.
   • Punctuality and reliability are essential.
   • Obtain and maintain CPR/AED Certification as required and be physically able to perform CPR/AED in emergencies.
4. Physical Demands:
   • Stand and walk for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
   • Occasionally lift, carry, push, or pull up to 50 lbs.
   • Communicate verbally in person or on the phone during shifts.
   • Maintain the physical ability to administer CPR in emergencies.
   • Visual and auditory capabilities within normal range with or without correction.
5. Why join Planet Fitness?
   • Help create a healthier planet by changing people's lives daily.
   • Work alongside talented, dynamic professionals.
6. Additional Benefits:
   • Medical, Dental, Vision Insurance
   • PTO – Paid Time Off
   • Free Black Card Membership
   • 401(K) and Roth Retirement Plans
   • Flexible Spending Accounts for healthcare and dependents
   • STD, LTD, Life Insurance, and other benefits

Note: We participate in E-Verify for all Utah locations.