Member Services & Projects Coordinator

The Energy Cooperative; Newark (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and AD&D Insurance

Supplemental Life Insurance for Family

Disability Insurance

Flexible Spending Account (FSA)

Paid Time-Off (PTO)

Paid Holidays

Traditional 401(k) and Roth 401(k)

Education Assistance

Employee Assistance Program

Job summary

The Energy Cooperative in Newark, OH is seeking a New Services Coordinator at the Hebron Service Center. The role coordinates engineering-related service processes and provides high-level administrative support to the department, ensuring timely workflow and superior member service.

Ideal candidates will have an associate degree and strong MS Office/CIS skills, plus experience in project coordination and customer-facing roles within utilities or related fields.

Qualifications

• Associate degree plus solid project management/coordination experience or equivalent.
• Experience working with the public and delivering quality customer service.
• Utility experience preferred; proficiency in MS Word and Excel and CIS.

Responsibilities

• Coordinate new, relocated, and upgraded service processes and provide status updates.
• Provide general administrative support to Engineering and collaborate with other departments.
• Track taps, meter installations, and data for reports.
• Compile data requests for audits and projects within the department.
• Maintain accuracy and organize workflow from start to finish.
• Deliver excellent member service and communicate status updates.

Skills

Project coordination

Customer service

Microsoft Office

Education

Associate degree

Tools

Customer Information System (CIS)

MS Office

Job description

The Energy Cooperative in Newark, OH is seeking a New Services Coordinator at the Hebron Service Center. The role coordinates engineering-related service processes and provides high-level administrative support to the department, ensuring timely workflow and superior member service.

Ideal candidates will have an associate degree and strong MS Office/CIS skills, plus experience in project coordination and customer-facing roles within utilities or related fields.